Welcome to CubsSport
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cubssport.com . Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Who We Are
We are more than just a website – we’re a community of passionate individuals united by our love for sports for children. Here at CubsSport, we strive to be your go-to destination for all things children sports
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help in spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We and/or third parties utilize cookies and tracking technologies on our website. Cookies are small files of letters and numbers sent to your computer. Please note, limiting your browser’s acceptance of cookies may impact website functionality.
Cookies serve various purposes including making websites work efficiently and providing information to website owners. Session cookies are temporary and remain until your browser is closed, while persistent cookies stay longer depending on their lifetime.
Types of cookies used:
a) Session cookies: Enable seamless navigation between pages and store selections to prevent repetitive input, such as retaining shopping cart items.
b) Google cookies: Used for Google services like Google Analytics (GA) to analyze website traffic and improve user experience. You can opt out of GA and its advertising features.
c) Facebook advertising cookies: Enable targeted advertisements on Facebook. Opt-out options are available.
d) Hotjar cookies: Used for website analytics purposes.
e) Social media cookies: Enable integration of social media features on our website. Opt-out options vary by platform.
For more information on cookies and how to manage them, visit [www.allaboutcookies.org](www.allaboutcookies.org).
What we do with personal information
At CubsSport, we are dedicated to providing exceptional service tailored to your needs. Whether it’s sending important service messages or processing payments seamlessly, we strive to make your experience with us as smooth as possible.
We also understand the importance of children’s physical health, which is why we prioritize safety measures and tailor our services accordingly. Your well-being and peace of mind are paramount to us.
With your permission, we may occasionally send you marketing messages to keep you updated on exciting offers and relevant news. However, you’re in control, and you can withdraw permission at any time by simply reaching out to us.
Moreover, we utilize data to enhance your experience, recognizing you when you visit or return to our service, tracking anonymized traffic and usage patterns, and safeguarding against fraud or abuses. Your trust is our priority, and by continuously improving our service, we aim to exceed your expectations.
How long do we keep it?
We will generally delete your personal information when you ask us to close your account. However, we may keep some limited information for up to six years after your account is closed – for tax reasons and/or to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us that you no longer wish to receive marketing messages
Complaint Policy
At CubsSport, we deeply value our relationships with parents, children, and organizations who entrust us with their needs. Our commitment to safety, quality, and inclusivity drives everything we do. We welcome your feedback as an integral part of our continuous improvement journey.
Should you encounter any concerns, we kindly ask you to reach out to us directly. This allows us to address both positive and negative feedback promptly and effectively. You can contact us via our customer service team or directly with your session coach.
How We Handle Complaints
While we strive to resolve issues informally, we also have a formal complaints process in place to ensure thorough investigation and resolution. Our aim is to handle complaints privately, respectfully, and with urgency.
To initiate a formal complaint, please email or post your concerns to us within 14 days of the session or incident in question. We will acknowledge receipt of your complaint within 24 hours and aim to gather all relevant information within two days. Depending on the nature of your complaint, it will be handled by the appropriate team member, with escalation options available if needed.
We understand that some matters may require additional steps or involve complex issues. Rest assured, we are committed to finding a fair and satisfactory resolution for all parties involved. If you feel your complaint was not adequately addressed, you have the right to escalate it to the governing bodies we answer to, and we will provide guidance on the next steps.
At CubsSport, we are dedicated to providing a safe, enjoyable, and enriching experience for all. Your feedback helps us uphold our standards and improve our services continuously. Thank you for being a part of our community.